Privacy Policy

Introduction

SoundMate are an audio/visual services directory listing and arrangement service. This privacy policy applies whenever you use our Site (soundmate.io) and subdomains (advice.soundmate.io) or our service. This privacy policy describes:

  • what information we collect, how we collect it, and why
  • how we use that information and with whom we share it
  • how you can access and update that information

What personal data we collect and why we collect it

Analytics

SoundMate uses cookies to analyse user activity in order to improve our website. For example, we can use cookies to look at aggregate patterns like the average number of regional searches and filtering. We can then use such analysis to gain insights about how to improve the functionality and user experience of the Site.

You are encouraged to use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer.

Contact forms

We collect your email address and postcode when you use our ‘Enquire & Hire’ service. This is in order to facilitate the service itself. We use your email address to contact you regarding your equipment hire quotes, or to ask for our provide further information.

We also collect information you choose to provide about an upcoming event for which you require audio equipment hire. We require this information to help us best serve your needs in terms of equipment required. We may also need to share this with third party equipment providers.

We will also collect your name and email address should you use our ‘Contact Us’ form. These will be used for correspondence with you.

If we have collected your email address via the above methods, we may contact you in the future in order to obtain feedback with regards to the service we provided, or to try and better understand our audience base.

Who we share your data with

Your data is only shared with third parties via your use of the ‘Enquire and Hire’ service. We will need to pass on event details to equipment suppliers which we deem to be capable of enacting your request for equipment hire. You will be informed of all suppliers who receive these details. We will not share your personal information (email and postcode) with these suppliers.

How long we retain your data

If you use our ‘Enquire & Hire’ service, your email address, postcode and the information you provide about your event is retained indefinitely. This is so we are able to optimise our services through gained insight on their usage.

What rights you have over your data

If you have used our ‘Enquire & Hire’ service, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.